I can not go to the Play Store. Possible errors and their elimination
When working with the Play Market service, there are often failures. A warning about a server error or no connection is displayed. Dissatisfied users write to the support service of the message: "I can not go to the Play Store. This article will discuss the possible causes of such failures and how to eliminate them.
Users often complain: "I can not enter the Play Market on Android." The fact is that on mobile devices, the OS often hangs. In order to solve the problem, you need to restart the smartphone. In a similar way, you can eliminate failures in the operation of this service and other applications.
Removing unnecessary information
A large amount of unnecessary information stored on your phone may cause errors in Google Play. The user needs to reset the utility settings:
- To do this, open the device menu.
- Then you should go to the settings.
- Then you need to switch to the "applications" tab and select the Play Market program.
- A control window will pop up. The user needs to click on the "erase data" button.
- And for the system to recognize the changes made, you need to restart your mobile phone.
Remove installed updates
What do users posting on forums like, “I can't go to the Play Store on Android”? You can try to eliminate the failures by removing the installed updates:
- To do this, as in the second method, you need to go to the menu.
- Next, open the settings and select the line "application".
- Then you need to mark the program Play Market in the list and click on the link “delete updates”.
The application will be returned to its original state.
Resetting Google Apps Utility
How to enter the Play Market, if the methods described above do not work? Sometimes resetting the Google Services program helps to solve the problem.
To perform this event, you must go to the settings. Then you need to mark the item "application".In the list of installed programs, select "Google Services". Next, click on the "clear cache" button.
Enable the Download Manager application
If this utility is deactivated, then errors in the work of the Play Market program will occur constantly. To enable the "Download Manager", you must open the device menu. Then you need to go to the "settings".
Here you need to mark the line "applications" and switch to the tab "all". In the list of installed programs, select "Download Manager". If the application is stopped, then you need to click on the "enable" button. After performing these steps, you need to restart your mobile phone and check the operation of the program.
Delete google account
It should be borne in mind that when you deactivate your account, all the important and necessary information will be erased. Before performing this procedure, you should create a backup:
- To do this, go to the settings.
- Then you should switch to the “accounts” tab and mark the necessary account in the list.
- Then you need to click on the address of the mailbox. The sync menu will open.
- The user is required to tick the necessary items. Using this menu, backup copies of personal data and contacts are made.
- In order to save important information on the device, click on the “options” button and check the “synchronize” box. The system will create backup copies of all utilities.
After synchronization is complete, you need to deactivate your Google account. How to enter the Play Market after deleting an account? When you re-authorize the user will be prompted to restore the backup. It is necessary to click on the "ok" button. After deleting and re-activating your account, the operation of the Play Market utility should be normalized.
Troubleshooting Program Compatibility Issues
One of the possible reasons that the owners of devices on Android write "I can not go to the Play Market" is the presence of conflicting applications. Users install these utilities themselves. Among the malware should include the application Freedom, through which users make a free purchase of game currency.
Editing the hosts file
In search of interesting utilities, beginners go to unverified sites.After such visits, thousands of requests appear on the forums: “I cannot enter the Play Market from the phone,” “the money in the account has disappeared,” and so on. In order not to resort to a complete reset of all device settings, you need to edit the hosts file:
- The user needs to go to the “Settings” section, check the “Applications” item and switch to the “Installed” tab.
- In the list of utilities, select the malware.
- Next, you need to click on the "disable" button.
- Then delete the app.
You can not erase files without first stopping the utility. After rebooting the device, you need to check the changes.
Return to factory condition
What to do if the above methods did not solve the problem? In order not to disturb the support service with numerous messages on the topic: “I cannot enter the Play Market”, you can try to eliminate the failures by resetting all the settings. This is quite a radical decision. This procedure will help eliminate most of the problems associated with the work of the installed programs and the system itself:
- First you need to go to the "settings".
- Then it is necessary to mark the item “restore and reset”. A new window will open. The user needs to click on the "reset settings" link.
Before starting this procedure, you need to back up important data. Information stored on the memory card will remain intact. Next, restart the device and restore the backup contacts.
Verify Network Connection
Most often, users send support messages with the text: "I can not go to the Play Store, writes that there is no connection." In this case, the cause of failures is the lack of an Internet connection. You need to check the network settings and restart the router.
Enable Google Account
Failures in the Play Market often occur due to a disabled account. In such cases, users send requests to the technical support type: "I can not go to the Play Store, writes, you must log in to the account." In order to activate an account, you must open the device menu. Then you should click on the “settings” icon.
Next, you need to mark the item "accounts". Here you need to click on the link "add".The user must specify the email address and password. After performing these steps, you need to check the operation of the Play Market application.
Checking the time and date settings
In the absence of a stable connection with the network, there is no need to panic and create topics on the forums: “I can’t go to the Play Store,” says a server error. First you need to check the time and date settings. The user needs to go to the menu.
Then it is necessary to mark the item "settings". Here you need to select the string "date and time". Next you need to set the time zone and time. At the same time you need to enable synchronization with the network.
Disable proxy settings
Seeing the inscription that there is no connection, users enter requests into the search: “I cannot enter the Play Store, writes that the connection has timed out”. Do not waste time in vain. In such cases, the first thing you need to check the work of Wi-Fi. If other sites and programs open without problems, then the user needs to disable the proxy server. To complete the task, click on the “Settings” button.
Next, you need to open the section "Wi-Fi". A list of access points appears. The user must select a home network.A new window will open. Then you need to click on the link "change network".
Then you should make sure that the word “no” is displayed near the “proxy server” item. In this case, the option “advanced parameters” must be activated. If there is no caption, then the user needs to disable the proxy server settings.
Set static DNS
If the above methods do not work, then you need to try to fix the problem in the following way. The user needs to return to the "Wi-Fi" section. After selecting an access point in the list, you need to click on the "change network" button. Then you need to check the box next to the item “advanced options”. Further it is necessary to put a tick near the line "static IP configuration".
Below are two DNS fields. It is necessary to fill them with the numbers 18.104.22.168 and 22.214.171.124. Then you need to click on the "save" button. Next, you need to restart Wi-Fi on your mobile device and re-check the operation of the Play Market application.
Change router settings
The setting of the MTU - 1500 parameter in the router software is usually done automatically. For this reason, some applications do not run at all.This problem occurs on all devices connected to the access point. You can change MTU parameters manually. This will save the user from the need to create requests: “I can not go to the Play Store, Google Play does not work.”
In order to change the MTU parameters, you need to go to the settings of the router and open the “network” section. Next you should switch to the “WAN” tab. At the bottom you can see the line "MTU size". In the empty field next to the inscription, enter 4 digits. A user who is not able to contact the provider should indicate one of several options: 1420, 1460, 1500.
Next you need to save the settings and restart the router. To change the MTU in the software from Asus, you must open the "Internet" section. Next to the line "additional pppd parameters" you can see 2 fields. They need to register the number 1460.